Shipping & Delivery
At Holalifes, we are committed to providing clear and reliable shipping information so you know what to expect from the time your order is placed until it arrives.
Please review the following shipping and delivery information before placing your order.
1. Order Processing
After placing your order, you will receive an order confirmation email confirming that we have received your purchase.
Processing times vary depending on product availability, product type, and whether customization or production is required.
In-Stock Products
In-stock products are typically processed and prepared for shipment within 5 business days.
Made-to-Order or Out-of-Stock Products
Products that require production, customization, or restocking typically require approximately 20 business days before they are ready for shipment.
These timeframes are estimates rather than guaranteed delivery dates. Processing or delivery may occasionally be affected by holidays, severe weather, carrier delays, supply chain disruptions, customs procedures where applicable, or other circumstances outside our reasonable control.
If you would like an estimated shipping timeframe for a specific product before ordering, please contact our Customer Support team.
2. Shipping Methods
The shipping method used for your order depends on the product type, size, weight, and delivery destination.
Small Products and Accessories
Smaller products and accessories may be shipped using parcel carriers such as USPS, UPS, FedEx, or another suitable carrier.
Large Saunas and Oversized Products
Large saunas and other oversized products generally require specialized freight transportation.
These shipments may be delivered on pallets or in protective wooden crates to help protect the product during transportation.
A valid phone number is required for freight orders because the freight carrier may contact you before delivery to arrange or confirm a delivery appointment.
3. Freight & Curbside Delivery
Unless otherwise stated at the time of purchase, large freight shipments are generally delivered using curbside delivery.
Curbside delivery typically means that the carrier will deliver the shipment to the nearest safe and accessible location at the delivery address that can be reached by the freight vehicle.
Standard curbside delivery generally does not include:
- Moving the product inside your home, garage, or commercial property
- Carrying the product to its final installation location
- Product assembly or installation
- Removal of packaging materials
- Removal of an existing sauna or other equipment
Because sauna products can be large and heavy, we recommend arranging appropriate assistance in advance to move the shipment from the delivery point to its final installation location.
If you require special delivery arrangements, please contact us before placing your order so we can determine whether additional services are available.
4. Packaging
We take reasonable precautions to protect products during transportation.
Depending on the product, shipments may include protective materials, pallets, reinforced packaging, or wooden shipping crates.
Heaters, accessories, hardware, and other components may be packaged separately or secured together with the main shipment.
Please retain the packaging until you have inspected your order and confirmed that all components have arrived in acceptable condition.
5. Where We Ship From
Holalifes works with fulfillment and logistics partners to serve customers in the United States.
When a product is available from a U.S. fulfillment location, it may be shipped from that location.
Made-to-order, customized, or certain out-of-stock products may be shipped from our manufacturing or fulfillment facilities after production is completed.
The actual shipping origin may therefore vary depending on the product, inventory availability, and destination.
6. Delivery Area
Our standard shipping service is currently available within the contiguous United States (Lower 48 States).
Standard website shipping is not currently available to:
- Alaska
- Hawaii
- U.S. territories
- International destinations
If you are located outside our standard delivery area, please contact us before placing an order to determine whether alternative shipping arrangements may be available.
7. Shipping Confirmation & Tracking
Once your order has been shipped, we will send you a shipping confirmation email containing available tracking or freight delivery information.
For parcel shipments, the email will generally include a tracking number that you can use on the applicable carrier's tracking website.
For freight shipments, tracking information may vary by carrier. The freight company may also contact you directly by phone, email, or text message to coordinate delivery.
Please use the tracking number provided in your shipping confirmation email to monitor your shipment.
If you have not received tracking information or need assistance locating your shipment, please contact us at support@holalifes.com.
8. Delivery Appointments
For large freight shipments, the carrier may contact you in advance to schedule or confirm a delivery appointment.
Please ensure that the phone number and email address provided with your order are accurate and accessible.
Delivery appointment availability may vary depending on the freight carrier and your location.
If you need to change an agreed delivery appointment, please contact the carrier or our Customer Support team as soon as possible.
9. Inspecting Your Shipment
We recommend inspecting the shipment when it arrives.
If you notice visible damage to the packaging or product:
- Take clear photos of the shipment and packaging
- Note visible damage on the carrier's delivery receipt whenever reasonably possible
- Keep the packaging and shipping materials
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Contact us promptly at support@holalifes.com
If damage or missing components are discovered after unpacking, please contact us and provide your order number, a description of the issue, and relevant photos or videos so we can assist you.
Claims involving damaged, defective, missing, or incorrect products will be handled in accordance with our Refund & Return Policy and any applicable warranty terms.
10. Shipping & Delivery Delays
Estimated processing, shipping, and delivery timeframes are provided for reference and are not guaranteed unless expressly stated otherwise.
Delivery may be delayed due to circumstances such as:
- Severe weather
- Natural disasters
- Holidays
- Carrier disruptions
- Transportation restrictions
- Supply chain interruptions
- Incorrect or incomplete delivery information
- Other circumstances outside our reasonable control
If we become aware of a significant delay affecting your order, we will make reasonable efforts to provide updated information.
11. Taxes
Enjoy a simple and transparent shopping experience with Holalifes.
All products purchased through our website are tax-free, and no additional sales tax will be added to your order at checkout.
What you see is what you pay — with no unexpected tax charges.
12. Contact Information
If you have questions about shipping, tracking, freight delivery, or your order, please contact our Customer Support team.
Brand: Holalifes
Legal Business Name: HONGKONG SMARTMAK CO., LIMITED
Customer Support Email: support@holalifes.com
Registered Business Address: Room 704, 7/F, Tower A, New Mandarin Plaza, 14 Science Museum Road, Tsim Sha Tsui East, Kowloon, Hong Kong
Holalifes is operated by HONGKONG SMARTMAK CO., LIMITED and serves customers in the United States and other supported markets.
For shipping, delivery, or order-related assistance, please contact:
support@holalifes.com
We are committed to providing clear communication and reasonable assistance throughout the delivery process.
