SHIPPING POLICY

Shipping + Delivery Policy

Delivery: Available within the contiguous 48 United States only.
Standard delivery is free for orders over $200.
$20 postage on orders under $200.

  • Delivery: In-stock items typically ship within 1-4 business days, with an estimated transit time of an additional 7-10 business days. For out-of-stock or backordered items, the estimated delivery timeframe is approximately 40-50 days depending on production and warehouse availability.
  • Deliveries are typically made Monday to Friday between 8.50 am - 5.30 pm.
  • Business days are Monday through Friday and do not include weekends or public holidays.
  • Orders are not shipped on weekends or holidays.

Shipping: U.S. orders generally arrive within 7-10 business days after shipment for available inventory.

Curbside delivery only. The driver will unload the item to ground level at the nearest truck-accessible location. Customers are responsible for moving the item to final location.

All orders will receive an email confirmation that includes tracking information once the package ships.

Our Guarantee

  • Sometimes your orders can get lost/damaged in their journey to you. If this occurs, we will send you a replacement free of charge. Just contact our support.
  • All of our products are made to provide 100% satisfaction to each one of our clients. If you're not happy with what we delivered, you may return it for a full refund or replacement.

Important Remarks

Refunds are not given on free items. However, replacements are given for items lost while shipping.

Replacements are also sent up to 7 days after receiving your free item if damaged.

Tracking your order:

To track your order, please enter your tracking number after clicking the following link -> Track Your Order

Please note that your tracking number is the one we send automatically when we ship your order (it can take up to 2 days). It usually is 13 characters long and starts and ends with a letter.

Please note that you must not enter your order number, or it will appear as an error automatically.

If you cannot find your tracking number, please get in touch with us at holalifesservice@gmail.com

CONTACT INFO

Email: holalifesservice@gmail.com

Phone: (929) 766-1115

Support: Monday to Friday, 8:30AM – 5:30PM (GMT+8)