Terms of Service

Last Updated: August 21, 2026

1. Overview

Welcome to HolaLifes.

This website is operated by HONGKONG SMARTMAK CO., LIMITED (“HolaLifes”, “we”, “us”, or “our”).

By accessing or using our website, purchasing our products, or using our services, you agree to be bound by these Terms of Service.

Please read these terms carefully before placing an order.

2. About Our Products

HolaLifes provides indoor and outdoor sauna products designed for residential and personal use.

We are committed to providing accurate product descriptions, specifications, pricing information, and purchasing details. Product images and descriptions are provided for reference and may vary slightly due to material characteristics, manufacturing processes, or display settings.

Our sauna products are not medical devices and are not intended to diagnose, treat, cure, or prevent any medical condition.

3. Ordering and Purchase

When you place an order through our website, you agree to provide accurate and complete information, including your name, shipping address, email address, and payment details.

After receiving your order, we will send an order confirmation email. Please review your order information carefully and contact us immediately if any information is incorrect.

HolaLifes reserves the right to refuse or cancel orders in cases including, but not limited to:

• Incorrect pricing or product information
• Suspected fraudulent activity
• Product availability issues

If an order is cancelled, any eligible payment will be refunded using the original payment method.

4. Pricing and Payment

All prices displayed on our website are listed in USD unless otherwise stated.

We accept payment methods displayed during checkout, including major credit cards and other available payment providers.

Payment must be completed before order processing begins.

5. Shipping and Delivery

Due to the large size and handcrafted nature of sauna products, shipping and delivery times may vary depending on the product model, production schedule, and destination.

Customers will receive shipment confirmation and tracking information once their order has been shipped.

Before delivery, our logistics team may contact customers by email or phone to confirm delivery arrangements.

Customers are responsible for providing accurate delivery information and ensuring that the delivery location is suitable for receiving large products.

6. Product Installation

Some sauna products may require assembly or installation.

Customers should follow the provided installation instructions carefully.

If professional installation services are purchased or recommended, installation details will be communicated separately.

HolaLifes is not responsible for damage caused by improper installation, unauthorized modifications, or misuse of the product.

7. Returns and Refunds

Due to the size, customization, and shipping requirements of sauna products, return and refund requests are handled on a case-by-case basis.

Customers must contact our support team before returning any product.

Unauthorized returns may not be accepted.

Products must meet applicable return requirements, including condition, packaging, and inspection approval.

For detailed information, please refer to our Refund Policy.

8. Warranty

HolaLifes provides warranty coverage for eligible products according to the warranty terms provided with each product.

Warranty coverage applies to manufacturing defects under normal residential use.

Warranty does not cover:

• Damage caused by improper installation
• Accidental damage
• Unauthorized modifications
• Normal wear and tear
• Damage caused by misuse or improper maintenance

For warranty assistance, please contact:

Email:
support@holalifes.com

9. Customer Support

We are committed to providing professional customer support.

For questions regarding products, orders, shipping, or after-sales service, please contact:

HolaLifes Customer Support

Email:
support@holalifes.com

Business Address:

HONGKONG SMARTMAK CO., LIMITED

14 Science Museum Road,
Tsim Sha Tsui East, Kowloon,
Hong Kong

10. Intellectual Property

All content on this website, including text, images, logos, graphics, product descriptions, and designs, is owned by or licensed to HolaLifes and protected by applicable intellectual property laws.

You may not copy, reproduce, modify, or distribute any content from this website without prior written permission.

11. Limitation of Liability

To the maximum extent permitted by law, HolaLifes shall not be responsible for indirect, incidental, or consequential damages resulting from the use or inability to use our products or website.

Our responsibility is limited to the purchase price of the applicable product.

12. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time.

Changes will be effective immediately after being posted on this page.

Customers are encouraged to review these terms periodically.

13. Governing Law

These Terms of Service shall be governed by and interpreted according to the laws applicable to HONGKONG SMARTMAK CO., LIMITED.

Any disputes arising from these terms shall be resolved through good-faith communication between the customer and HolaLifes.

14. Contact Information

HolaLifes

Operated by:

HONGKONG SMARTMAK CO., LIMITED

Email:
support@holalifes.com

Address:

14 Science Museum Road,
Tsim Sha Tsui East, Kowloon,
Hong Kong