PRIVACY POLICY

Privacy Policy

Last Updated: August 21, 2026

1. Introduction

Welcome to HolaLifes.

This Privacy Policy explains how HONGKONG SMARTMAK CO., LIMITED (“HolaLifes”, “we”, “us”, or “our”) collects, uses, and protects your personal information when you visit our website, place an order, or communicate with our customer service team.

By using our website, you agree to the practices described in this Privacy Policy.

2. About the Data Controller

The company responsible for processing your personal information is:

HONGKONG SMARTMAK CO., LIMITED

Brand:
HolaLifes

Email:
support@holalifes.com

Business Address:

14 Science Museum Road,
Tsim Sha Tsui East, Kowloon,
Hong Kong

3. Information We Collect

When you visit our website, place an order, or contact us, we may collect the following information:

Personal Information

Including:

Full name
Email address
Phone number
Billing address
Shipping address
Order details
Communication records with our customer support team

Payment Information

Payment information is securely processed by third-party payment providers.

HolaLifes does not store your complete credit card or payment account information.

Website Usage Information

We may collect information about how visitors interact with our website, including:

IP address
Browser type
Device information
Pages visited
Website activity data

This information helps us improve website performance and customer experience.

4. How We Use Your Information

We use your personal information for purposes including:

Processing and fulfilling orders
Providing shipping updates
Confirming delivery arrangements
Responding to customer inquiries
Providing warranty and after-sales support
Improving our website, products, and services
Preventing fraud and protecting website security

We only use your information for legitimate business purposes related to providing our products and services.

5. Sharing Your Information

We may share your information with trusted third parties when necessary to provide our services, including:

Payment Providers

To securely process payments.

Shipping and Logistics Providers

To deliver your orders and coordinate delivery.

Website and Technology Providers

Including website hosting, analytics, and customer service tools that help us operate our business.

These service providers are only permitted to use your information to perform services on our behalf.

We do not sell, rent, or trade your personal information to third parties.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies may help us:

Remember your preferences
Understand website usage
Improve website functionality
Provide relevant advertising

You may control cookie settings through your browser settings.

7. Marketing Communications

With your consent, we may send you promotional emails, product updates, or special offers.

You may unsubscribe from marketing emails at any time by following the unsubscribe instructions included in the email.

8. Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, disclosure, or loss.

However, no online transmission or storage system can be guaranteed to be completely secure.

9. Your Rights

Depending on applicable laws, you may have rights regarding your personal information, including:

Requesting access to your personal information
Requesting correction of inaccurate information
Requesting deletion of personal information where applicable
Opting out of marketing communications

To make a privacy-related request, please contact us.

10. Data Retention

We retain personal information only for as long as necessary to:

Complete transactions
Provide customer support
Meet legal and accounting requirements
Resolve disputes

After the retention period ends, information will be securely deleted or anonymized.

11. Third-Party Links

Our website may contain links to third-party websites or services.

HolaLifes is not responsible for the privacy practices or content of third-party websites.

We encourage customers to review the privacy policies of third-party services they use.

12. Children's Privacy

Our website is not intended for children under the age required by applicable laws.

We do not knowingly collect personal information from children without appropriate consent.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated revision date.

14. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

HolaLifes Customer Support

Operated by: