FAQs
Q: What currency are the prices on the site in?
A: All prices are in USD .
Q: What payment methods are accepted at Holalifes?
A: Accepted payment methods are American Express, Discover, Diners Club, Mastercard, Maestro, Visa, JCB, UnionPay, PayPal, Apple Pay, Google Pay and Klarna.
Q: What are the delivery fees?
A: We offer free shipping on all orders.
Q: How long does it take for my order to arrive?
A: Orders are processed within 1-3 business days. After shipment, estimated delivery time is 14-20 business days, depending on your location and local carrier conditions.
Q: How can I track my order?
A: Get all your package information using your tracking number from our "TRACKING ORDER" section.
Q: How can I make a return?
A: You can process a return within 30 calendar days of receiving your order. Please note that you must comply with our return policies to issue a return. You can also contact us at holalifesservice@gmail.com for your general queries.
Q: How can customers return products?
A: By mail
Q: How much is the restocking fee?
A: If the order has already been shipped, cancellation or return after shipment will incur the following fees:
- Round-trip shipping costs: Based on actual carrier charges and product weight (varies by item and location)
- 20% restocking/cancellation fee: Calculated based on the product price
These fees are applied to cover handling, logistics, and restocking processes.
Q: How much is the return shipping fee?
A: It depends on the situation.
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Non-quality-related returns (e.g., change of mind): If the return is requested after the order has been shipped, the same cancellation policy applies. The customer is responsible for round-trip shipping costs (varies depending on product weight and actual carrier charges) plus a 20% cancellation fee based on the product price.
- Quality-related issues (e.g., defective or damaged products): We will provide a refund for the product cost or offer replacement parts, depending on the specific case.
Q: The conditions of the product that we allow returns ?
A: To be eligible for a return:
- Items must be in original condition, unused and undamaged
- Items must include all original packaging
Returns that do not meet the above conditions may be rejected.
If you have any questions, send us a message to our email address holalifesservice@gmail.com
CONTACT INFO
Email: holalifesservice@gmail.com
Phone: (929) 766-1115
Support: Monday to Friday, 8:00AM – 5:00PM (GMT+8)
Address: Room 704, 7th Floor, Tower A, New Mandarin Center, 14 Science Museum Road, Tsim Sha Tsui East, Kowloon 999077, Hong Kong