Frequently Asked Questions

Orders & Payments

Q: What currency are the prices on the website displayed in?
A: All prices on Holalifes are displayed in U.S. dollars (USD) unless otherwise stated.

Q: What payment methods does Holalifes accept?
A: Available payment methods are displayed at checkout and may include major credit and debit cards and supported digital payment methods.

The payment options available to you may vary depending on your device, location, order, and payment provider. Please refer to the checkout page for the payment methods currently available for your purchase.

Shipping & Delivery

Q: What are the shipping fees?
A: We currently offer free standard shipping on eligible orders within the contiguous United States (Lower 48 States).

If any additional delivery service or charge applies to your order, it will be disclosed before you complete your purchase.

Q: How long does it take for my order to ship?
A: Processing times depend on product availability.

• In-stock products: Typically processed and prepared for shipment within 5 business days.

• Made-to-order or out-of-stock products: Typically require approximately 20 business days before shipment.

These are estimated processing times and may vary depending on the product, inventory availability, production requirements, holidays, weather, carrier conditions, and other circumstances outside our reasonable control.

Once your order ships, you will receive a shipping confirmation email with available tracking or freight delivery information.

For an estimated timeframe for a specific product, please contact us at support@holalifes.com.

Q: Where does Holalifes deliver?
A: Our standard shipping service is currently available within the contiguous United States (Lower 48 States).

Standard website shipping is not currently available to Alaska, Hawaii, U.S. territories, or international destinations.

Q: How can I track my order?
A: Once your order has shipped, we will send you a shipping confirmation email containing your tracking number or available freight delivery information.

You can use the tracking number provided in your shipping confirmation email on our Track Your Order page or on the applicable carrier's tracking website.

For large freight shipments, the freight carrier may also contact you directly to coordinate delivery.

If you need assistance tracking your order, please contact us at support@holalifes.com.

Returns & Refunds

Q: Can I return my order?
A: Eligible products may be returned within 30 calendar days of delivery, subject to the conditions described in our Refund & Return Policy.

For a standard return, the product must generally:

• Be unused and in its original condition

• Show no signs of installation, assembly, misuse, or damage

• Include all original accessories, hardware, manuals, and components

• Be returned in its original packaging or equivalent protective packaging suitable for transportation

Customized, personalized, made-to-order, clearance, or final-sale products may not be eligible for standard returns unless the product arrives damaged, defective, incomplete, or incorrect, or unless otherwise required by applicable law.

Please contact support@holalifes.com before returning a product so that we can provide the correct return instructions and return destination.

Q: How do I request a return?
A: To request a return, please contact us at support@holalifes.com and provide your order number and the reason for your return.

If the product arrived damaged, defective, incomplete, or incorrect, please also provide photos or videos that reasonably show the issue so that we can assist you more efficiently.

Once your return request has been reviewed and approved, we will provide the applicable return instructions and return warehouse address.

Please do not send products to our corporate or customer service address unless we specifically instruct you to do so.

Q: How can customers return products?
A: Approved returns are generally returned by mail, parcel carrier, or freight carrier, depending on the size and weight of the product.

Large sauna products may require specialized freight transportation.

Our Customer Support team will provide the appropriate return destination and shipping instructions after your return request has been approved.

Q: Is there a restocking or cancellation fee?
A: No separate restocking fee or cancellation penalty is charged for eligible standard returns under our current Refund & Return Policy.

For approved returns that are not caused by a product defect, shipping damage, or an error by Holalifes, the customer is responsible only for the applicable one-way return shipping cost.

Original outbound shipping or freight charges, if separately charged, are generally non-refundable for returns based on personal preference or change of mind, except where otherwise required by applicable law.

Q: How much does return shipping cost?
A: Return shipping responsibility is straightforward:

• Damaged, defective, or incorrect products: Holalifes will cover the reasonable return shipping or freight cost for an approved return.

• Other eligible returns, including change-of-mind returns: The customer is responsible for the one-way cost of returning the product to the designated return facility.

We do not charge customers round-trip shipping costs for an eligible standard return.

Because some Holalifes products are oversized and require freight transportation, the actual one-way return transportation cost may vary by carrier, product size, weight, and pickup location.

For customer-responsible returns, customers may be permitted to select and arrange an appropriate carrier themselves, provided the shipment meets our return and packaging requirements.

Q: What condition must a product be in to qualify for a standard return?
A: To qualify for a standard return, the product must generally:

• Be unused

• Be in its original condition

• Show no signs of installation, assembly, misuse, or customer-caused damage

• Include all original accessories, hardware, manuals, and components

• Be securely packaged for return transportation

Products that do not meet the applicable return conditions may not qualify for a full refund, subject to our Refund & Return Policy and applicable law.

Q: What should I do if my product arrives damaged or defective?
A: Please contact us promptly at support@holalifes.com.

Include:

• Your order number

• A brief description of the issue

• Clear photos and/or videos showing the damage or defect, where applicable

Depending on the circumstances, we may provide replacement parts, a replacement product, a partial refund, a full refund, or another appropriate resolution.

For an approved return involving shipping damage, a verified manufacturing defect, or an incorrect product sent by Holalifes, Holalifes will cover the reasonable return shipping or freight costs.

Customer Support

Q: How can I contact Holalifes?
A: Our Customer Support team is available to assist with product questions, orders, shipping, returns, and other inquiries.

Brand: Holalifes
Legal Business Name: HONGKONG SMARTMAK CO., LIMITED
Email: support@holalifes.com
Phone: (929) 766-1115
Customer Support: Available 24 hours a day, 7 days a week
Registered Business Address: Room 704, 7/F, Tower A, New Mandarin Plaza, 14 Science Museum Road, Tsim Sha Tsui East, Kowloon, Hong Kong

Holalifes is operated by HONGKONG SMARTMAK CO., LIMITED.

For the complete terms applicable to your purchase, please review our Shipping & Delivery Policy and Refund & Return Policy.